Update

This is an update from a post I wrote the other day. You can read it here. So I got a phone call from the McDonald's local franchise owner last night. She wanted to know details. She told me that she was very concerned with this location. Then she told me that I could stop by this location to get a free meal. I just have to mention her name. She apologized profusely, and also kept thanking me for letting her know. Now, that's customer service!

The Worst!

I'd like to preface this post with the following note: I have a 9-year-old daughter and on the nights you don't feel like cooking, and you're broke, you eat at McDonald's. This is not my dine-out place of choice.

Now that that's out of the way, let me say this: we usually go to the same McDonald's location near our house. The service has never been great, but it has NEVER been this bad.

We had to wait 20 minutes for our food...there's only 3 of us! (plus Kramer)

They only had one person working the counter, and she was swamped. I heard the manager tell her to take 3 orders, and get 3 orders, then take 3 more orders. People around me were not happy with this arrangement.



We finally got our food, sat down and had to go back to the counter to get napkins, because, as shown in the 1st photo...there were no napkins.


Then, as I'm eating, I notice the trash is full to overflowing! There were dirty trays and trash everywhere, as shown in the 2nd photo. It really was disgusting. I told the counter person that all the trash bins were full and she just said, "OK."




Needless to say, I complained on their website this morning. And sent the pics, too.