Monday, February 11, 2008
Attention Kmart Shoppers!
Today's post is a public service announcement to all Kmart shoppers. I bought Vicki a bicycle for Christmas at Kmart. I also bought the replacement plan for $7.99. Last week, one of the pedals broke. She's been riding it without the plastic part of the pedal, so basically it's just a metal spike. This has caused some bruising. I called the number on the replacement plan on Saturday. Once I got through the numbers game (i.e., press 1 for English), I spoke to the most sincere customer service rep. that I have ever spoken with. After we established who I was, what I bought, and what the issue was, the conversation went like this: Me: So, is this covered? CSR: Yes, pedals are definitely covered. I'm going to send you a return label via email, and you can send a copy of the receipt and a copy of the replacement plan, and a note stating that it is not feasible to send the bike as it is too large. Then we will send you a gift card for the price of the bike plus sales tax. Me: Where do I return the bike? CSR: You don't. Me: Really? So, I keep the bike with the broken pedal, and you send me a gift card for a replacement bike? And that's it? CSR: That's it. Me: Really??! CSR: (laughing) Really! My guess is that they get the same reaction from others, because she was laughing at me. She said they don't deal with parts, and it's easier to just replace the whole bike. I just thought this was great! So the lesson here is, if you're making a purchase at Kmart, buy the replacement plan! It's worth it!